Hi there! Thank you for visiting my site!
Let me tell you a little about myself. I started my career in materials procurement for a Fortune 500. To owning a and running a seven-figure franchise business with strong sales focus, customer service, employee retention and team building. Built it from the ground up, from acquiring customer #1 to taking the business to a seven-figure per year in income, a good 15-year run!
Currently working for a SaaS startup. For the past 3 years I have learned the importance and operations of running a tech business and software systems. From sourcing data vendors, to maintaining a database, keeping a pipeline, coordinating feature Development, etc. Moving from a highly operational environment to a highly technological company has given me great exposure to how two very different businesses run.
However, I find that great leadership, clear communication, employee relations and impeccable customer service continue to be key metrics of any business.
My main goal is to create best-in-class customer service experiences.
I am a results driven individual with analytical focus on Operations Management and Business Development. Focus on Customer Service and Employee Management, Customer Relationship Management (CRM), Purchasing, and Franchising.
I am fully bilingual Spanish English.